FAQ

Q.  Is a physician's referral necessary to book an appointment?

A.  No.  For physiotherapy and occupational therapy, an assessment and treatment may be provided without a physician’s referral under the Regulated Health Professions Act.  However, we advise you to check your Extended Health Benefits to determine what coverage is available to you to cover physiotherapy services, and if a physician’s referral is needed to access your benefits. The Workplace Safety and Insurance Board (WSIB) does not require a physician’s referral for physiotherapy related to work injuries.  Physiotherapists, along with other regulated health professionals can complete the Form 8 as the initiating health practitioner for submission to WSIB.

  • A referral is not necessary for counseling.
  • Occupational Therapy and counseling with Social Workers typically are not covered by Extended Health Coverage.

Q.  How long are the sessions?

A.  The usual length of a physiotherapy initial assessment with treatment is 1 to 1 ½  hours.  Because the service is tailored to the individual's needs, treatment time varies.  Treatment sessions for complex care such as that provided to individuals recovering from motor vehicle accidents is often 1.5 hours. Work conditioning programs are often longer. Typical treatment sessions are usually about 1 hour depending on the nature of the session. 

  • Occupational Therapy sessions depend on the individual and nature of the referral.
  • Prescription Orthotic assessments take generally 30-45 minutes.
  • Counselling sessions are typically one hour.   

Q.  What should I wear to Physiotherapy?

A.  If your Physiotherapy treatment involves exercise, please wear comfortable clothing in which you can move freely and bring your running shoes. Outdoor footwear is not permitted in the exercise room.  Shorts are recommended if you are receiving treatment for lower extremity conditions.

When attending a Functional Abilities Evaluation (FAE), please wear comfortable clothing in which you can move freely and bring running shoes.   

Q.  Is your clinic fully accessible?

A.  Yes.  Our clinic is at ground level and is fully wheelchair accessible.  Parking is available at the front and side of our building.   

Q. Do you make home visits?

A. Yes. Please ask your therapist for more information on home and on location treatments.

Q. Where is New Horizons Rehabilitation Services located?

A.  At 1100 Wallace Ave. N in Listowel Ontario. 
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